Help Centre

Frequently Asked Questions

Answers to the questions we're asked most. If yours isn't here, email us and we'll reply within 24 hours on business days.

What does Kaavita sell?

Kaavita is a general store shipping across the United States. Our range spans a wide variety of products, grouped into collections so you can browse one area at a time instead of scrolling a single undifferentiated list. We stay with practical, everyday items — the things a household restocks, replaces or upgrades — rather than one-off novelties, which is why the catalogue is deliberately broad but not deep: a working selection in each department instead of every variation of everything.

Where do you ship to?

We ship within the United States only — all 50 states and the District of Columbia. We do not currently ship internationally.

How much does shipping cost?

Shipping is free on every order, with no minimum spend. There are no surcharges added at checkout.

How long will my order take to arrive?

Between 4 and 12 business days in total. That covers 1 to 2 business days to prepare and dispatch your order, then 3 to 10 business days in transit. Business days are Monday to Friday and exclude public holidays.

How do I track my order?

You'll receive a shipping confirmation email with your tracking number once your order is dispatched. Enter it on our Track Your Order page. Tracking activates 1 to 3 business days after dispatch, so if it shows nothing at first, that's normal.

My tracking hasn't updated in a while. What should I do?

Parcels often sit unscanned while moving between carrier facilities. If there's been no update for 7 business days, email us your order number and we'll open an investigation with the carrier.

What if my order never arrives?

If your order hasn't arrived within 12 business days of purchase and tracking doesn't show it as delivered, get in touch. We'll investigate with the carrier, and where a parcel is confirmed lost we'll send a replacement or issue a full refund — your choice.

Can I return something?

Yes. You have 30 days from delivery to request a return. Items need to be unused, in their original packaging, and complete. Email support@kaavita.com with your order number to start one, and post the item back within 14 days of us confirming it. Full terms are in our Return and Refund Policy.

Who pays for return shipping?

You do, for a change-of-mind return. We cover it — and send a prepaid label — if the item arrived damaged or faulty, or if it wasn't what you ordered.

How long does a refund take?

We issue approved refunds within 5 to 7 business days of receiving your return, back to your original payment method. Your bank then takes a further 5 to 10 business days to post the funds, which is outside our control.

Do you offer exchanges?

No. Return the original item for a refund and place a new order for the one you want — in practice this is faster than an exchange.

My order arrived damaged. What now?

Email us within 48 hours of delivery with your order number and photos of both the item and its outer packaging. We'll arrange a replacement or a full refund and cover the return postage.

Can I change or cancel my order?

Yes, at any point before dispatch — usually a window of 1 to 2 business days. Email us with your order number as soon as you can. Once dispatched, it has to be handled as a return.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. All prices are charged in US dollars (USD). See our Payment Policy for detail.

Is it safe to pay on your site?

Yes. Checkout runs over an encrypted SSL/TLS connection and payments are handled by PCI-DSS compliant providers. Kaavita never sees or stores your full card details.

How do you handle my personal data?

We collect only what we need to fulfil your order and answer your questions, and we never sell or rent it. You can request access, correction or deletion at any time. See our Privacy Policy.

How do I get in touch?

Email support@kaavita.com or use the form on our Contact Us page. We're available Monday to Friday, 9:00 AM – 5:00 PM (EST), and reply within 24 hours on business days.