FAQs

Kaavita

Last updated: July 29, 2026

Answers to the questions we are asked most. If yours is not here, email us and a person will reply.

What does Kaavita sell?

Kaavita is a general store carrying everyday goods across five collections: Camping, Decor, Gadgets, Garden Lights, and Kitchen. That covers camping and outdoor gear, home decor pieces, small tech and desk accessories, solar and garden lighting, and kitchen and tableware. Browse the collections to see the full range.

How long will my order take to arrive?

Most orders arrive within 4 to 12 business days — 1 to 2 business days to prepare, then 3 to 10 business days in transit.

How much is shipping?

Shipping is free on every order, with no minimum spend.

Where do you ship to?

We ship within the United States only, to all 50 states and the District of Columbia. We do not ship internationally and cannot deliver to freight forwarders.

How do I track my order?

A tracking number is emailed once your parcel is dispatched. Enter it on our Track Your Order page at any time.

My tracking hasn’t updated — what should I do?

The first carrier scan usually takes 1 to 3 business days after dispatch, so an empty page early on is normal. If there is no update for 7 business days, email support@kaavita.com with your order number.

Can I change or cancel my order?

Yes, at any point before dispatch. Email us as soon as possible with your order number. Once dispatched, it has to be handled as a return.

What is your return policy?

You have 30 days from delivery to start a return, for any reason. Items must be unused, in original condition and packaging, with any tags still attached. Full detail is in our Return and Refund Policy.

How long do refunds take?

Once your return arrives and passes inspection, we issue the refund within 5 to 7 business days. Your bank then needs a further 5 to 10 business days to post it.

Who pays for return shipping?

The customer, unless the item arrived damaged, faulty or incorrect — in those cases we cover it. We charge no restocking fees.

Do you offer exchanges?

No. Return the original for a refund and place a new order for the item you want.

My order arrived damaged or incorrect — what now?

Email support@kaavita.com within 48 hours of delivery with your order number and photographs of the item and its packaging. We arrange a replacement or full refund and cover return postage.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in US dollars. Detail is in our Payment Policy.

Is my payment information safe?

Yes. Checkout runs over an encrypted SSL connection and card details go directly to our payment processor — they are never stored on our servers.

How do I contact you?

Email support@kaavita.com. We are open Monday to Friday, 9:00 AM – 5:00 PM (ET), and reply within 24 hours on business days.