Shipping policy

Kaavita

Last updated: July 28, 2026

This policy sets out how orders placed with Kaavita are prepared, dispatched and delivered. We publish the timeframes we actually work to, so you know what to expect before you order rather than after.

1. Where We Ship

Kaavita ships within the United States only. We deliver to all 50 states and the District of Columbia. We do not currently ship internationally, and we cannot deliver to freight forwarders.

2. Shipping Costs

Shipping is free on every order. There is no minimum spend and no surcharge applied at checkout. All prices on this store are shown in US dollars (USD).

3. Order Processing Time

Orders are picked, checked and prepared for dispatch within 1 to 2 business days. Business days are Monday to Friday and exclude weekends and public holidays. Orders placed after 5:00 PM (EST), or on a weekend or holiday, begin processing on the next business day.

4. Shipping Time (Transit)

Once dispatched, orders typically arrive within 3 to 10 business days. Transit times are estimates provided by the carrier and can be affected by weather, carrier volume and your delivery location.

5. Total Delivery Time

6. Order Tracking

You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation containing your tracking number once it leaves our facility. Tracking information generally becomes active 1 to 3 business days after dispatch, once the carrier records its first scan. Until that first scan appears, the number may return no results — this is normal and does not mean the parcel is missing.

You can check your order at any time on our Track Your Order page.

7. Delayed or Stalled Shipments

Tracking sometimes pauses between carrier facilities. If your tracking has shown no update for 7 business days, contact us at support@kaavita.com with your order number and we will open an investigation with the carrier on your behalf.

8. Lost Packages

If your order has not arrived within 12 business days of purchase and tracking does not show it as delivered, contact us and we will investigate with the carrier. Where a package is confirmed lost in transit, we will send a replacement or issue a full refund, at your preference. Investigations can take up to 10 business days to conclude, as we are dependent on the carrier's response.

9. Damaged or Incorrect Items

If your order arrives damaged, or you receive an item you did not order, email us within 48 hours of delivery at support@kaavita.com. Include your order number and clear photographs of both the item and its outer packaging. We will arrange a replacement or a full refund, and we cover any return postage in these cases. Full detail is in our Return and Refund Policy.

10. Multiple Packages

Orders containing several items may be dispatched in more than one package and may arrive on different days. If part of your order has arrived and the rest has not appeared within a further 3 business days, get in touch and we will trace the outstanding package.

11. Address Accuracy

Please check your delivery address carefully before completing checkout. We are not able to redirect a parcel once it has been dispatched. Kaavita is not responsible for orders delivered to an address entered incorrectly at checkout, and where a parcel is returned to us for that reason, the cost of re-shipping is payable by the customer.

12. Changing or Cancelling an Order

Orders can be amended or cancelled at any point before dispatch. Email us as soon as possible with your order number. Once an order has been dispatched it can no longer be changed, and it would need to be handled as a return.