Refund policy

Kaavita

Last updated: July 28, 2026

If something isn't right, you can send it back. This page explains the window, the condition items need to be in, who pays for what, and how long a refund takes to reach you.

1. Return Window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

2. Condition of Returned Items

To qualify for a refund, an item must be:

• Unused and in the same condition in which you received it
• In its original packaging, with any tags, manuals and accessories included
• Free from damage caused after delivery

Items that arrive back to us worn, washed, altered or incomplete may be refused or refunded in part.

3. How to Start a Return

Email support@kaavita.com with your order number and the reason for the return. We reply within 24 hours on business days. Once your request is approved, we will send you a return confirmation together with the return address.

4. Sending the Item Back

Post your return within 14 days of receiving your return confirmation. We recommend using a tracked service, as we cannot process a refund for a parcel that does not reach us.

Return address: [RETURN ADDRESS]

5. Who Pays for Return Shipping

Return postage is paid by the customer for change-of-mind returns. Kaavita covers return postage where the item arrived damaged, faulty, or is not the item you ordered. In those cases we will provide a prepaid label.

6. Refund Processing

We inspect returns as soon as they arrive and email you the outcome. Approved refunds are issued within 5 to 7 business days of us receiving your return, to the original payment method.

Once issued, your bank or card provider may take a further 5 to 10 business days to post the funds to your account. That part is outside our control. If the refund has not appeared after that period, contact your provider first, then let us know.

Because shipping is free on all orders, there is no shipping charge to refund.

7. Exchanges

We do not offer exchanges. If you would like a different item, return the original for a refund under this policy and place a new order at your convenience. This is usually faster than an exchange would be.

8. Damaged, Faulty or Incorrect Items

Report any damage within 48 hours of delivery, with photographs of the item and its outer packaging, to support@kaavita.com. We will arrange a replacement or a full refund and cover the return postage. Reports made after 48 hours are harder to resolve with the carrier, so please contact us promptly.

9. Items We Cannot Refund

• Requests made more than 30 days after delivery
• Items returned without a return confirmation from us
• Items not in the condition described in section 2
• Items returned more than 14 days after the return was confirmed

10. Cancellations

An order can be cancelled in full at any point before it is dispatched — normally within 1 to 2 business days of ordering. Email us with your order number as soon as possible. After dispatch, the order needs to be handled as a return under this policy.

11. Your Statutory Rights

This policy sits alongside your rights under applicable US consumer protection law and does not limit them.