Refund policy

Kaavita

Last updated: July 29, 2026

This policy explains how returns and refunds work at Kaavita — how long you have, what condition items need to be in, who pays postage, and how quickly your money comes back.

1. Your Return Window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

2. Condition Required

Items must be unused, in the condition you received them, and returned in their original packaging with any tags still attached. Items showing signs of use, wear or damage caused after delivery are not eligible.

3. How to Start a Return

Email support@kaavita.com with your order number and a short note on why you are returning the item. We reply within 24 hours on business days with return instructions. Please do not post anything back before you receive confirmation — unannounced returns cannot be matched to an order.

4. Where to Send Your Return

Once we have confirmed your return, send the item to:

The return address is the same as our business address. Please still email us first so we can match your parcel to your order.

5. Return Deadline

Once we confirm your return, post the item back within 14 days. Returns received outside this window may not be refunded.

6. Who Pays Return Postage

Return postage is the customer’s responsibility. The one exception: if the item arrived damaged, faulty, or was not what you ordered, we cover the full cost of return shipping. We do not charge restocking or processing fees.

7. When You Get Your Money Back

Refunds are issued in US dollars (USD) to the original payment method. We cannot refund to a different card or account.

8. Damaged or Faulty Items

Report damage within 48 hours of delivery by emailing support@kaavita.com with your order number and photographs of the item and its packaging. Damaged and faulty items are refunded in full, return postage included.

9. Exchanges

We do not process exchanges. If you would like a different item, return the original for a refund and place a new order.

10. Cancelling Before Dispatch

Orders can be cancelled at no cost any time before they are handed to the carrier. Email us as soon as possible with your order number.

11. Non-Returnable Items

• Items returned without prior confirmation
• Items outside the 30-day window
• Items not in their original condition or packaging

12. Related Policies

See also our Shipping Policy and Payment Policy.